Support
Write to [email protected]. We usually answer within two working days.
Questions
How do I delete my account and data?
In the app: Settings → Account → Delete account, then confirm. This deletes your account and everything synced to our server (items, photos, recordings and your key copy), revokes Firstlight's Sign in with Apple access where possible, and wipes your notes on that phone. It cannot be undone, so export first if you want a copy (Settings → Export).
No longer have the app? Email [email protected] from the address you signed in with (for Sign in with Apple with a hidden email, write from the Apple ID's email and tell us so). We delete the account within 30 days and confirm by email.
Deleting your account does not cancel a Firstlight Pro subscription. Cancel it in your App Store or Google Play settings.
Why do I have to sign in?
Your account is what brings your notes back on a new phone. Sign in with Apple or Google; there is no password and no email form.
I got a new phone. How do I get my notes back?
Install Firstlight and sign in with the same Apple or Google account. Your items, photos and recordings sync back.
Are my notes encrypted?
Yes. Everything is encrypted on your phone before it is uploaded. A copy of your key is kept on our server, itself encrypted, so signing in restores your notes without recovery words. The privacy policy explains exactly how.
Sorting says it resumes tomorrow. Is something lost?
No. Every capture is kept. The free plan sorts up to 10 minutes of voice and 20 captures a day; the rest are sorted the next day, or straight away with Firstlight Pro.
How do I cancel or manage Firstlight Pro?
iPhone: Settings → your name → Subscriptions → Firstlight. Android: Google Play → profile → Payments & subscriptions → Subscriptions → Firstlight. Or open Firstlight → Settings → Firstlight Pro → Manage subscription.
I paid but Firstlight still shows the free plan.
Open Settings → Firstlight Pro → Restore purchases while signed in to the same Apple ID or Google account you bought with. If it still does not work, email us.
How do I get a refund?
Payments are handled by Apple or Google. Request a refund at reportaproblem.apple.com or through Google Play.
Can I remove Firstlight only from this phone?
Settings → Delete local data removes your notes from this phone and keeps your account and synced copy. Signing in again brings it back.
Which AI services see my captures?
Only the capture being sorted, for processing only: Groq, Mistral and Google Gemini. Nothing is kept by us or used for training. Settings → Privacy shows each capture that was sent and where.